Service
Give the client a useful next step.
Program for travel agencies and agents
The agency refers.
iKlaim takes over.
When a client faces a delay, cancellation, missed connection or baggage problem, your agency offers a solution without taking on a legal case. Under EU Regulation 261/2004 a passenger can be owed up to €600 — iKlaim assesses and handles the claim from start to finish.
Free registration. See the program terms.
How the affiliation works
You refer. We resolve.
Your agencySpots the opportunity
iKlaimChecks eligibility
Our teamHandles the claim
AffiliatesShows status and commission
An after-trip opportunity
Your client will tell you when something goes wrong. What does your agency say?
Without a specialised partner, your team can lose time trying to guide the passenger — or miss a chance to build trust.
Operations
Don't turn your team into legal support.
Revenue
Earn commission on successful cases.
How it works
From referral to commission in four steps.
Your team only takes part in the referral. After that, iKlaim handles the case.
Identify
The client reports a delay, cancellation, baggage or other problem.
Refer
Register it in the portal or share your unique link.
iKlaim takes over
We check eligibility and handle the case.
Track and get paid
Follow progress and commissions in Affiliates.
Meanwhile, at your agency
iKlaim takes over.No legal training and no new operation: the agency refers and keeps looking after the client.
Affiliate benefits
More value for the client. More opportunities for your business.
iKlaim works as a specialised extension of your customer service, with no legal training required and no extra workload for your team.
Offer an after-trip solution
Build trust and loyalty
Earn extra revenue per referral
Rely on specialists throughout
100% free registration
Track everything in one place
Why become an affiliate
What changes for your agency
The difference isn't only the commission. It's what happens to your relationship with the client.
As an iKlaim affiliate
- Your agency offers a solution instead of leaving the client without guidance.
- A new revenue stream without building an in-house legal team.
- iKlaim handles the assessment and the out-of-court or court proceedings.
- Referrals, case progress and commissions together in the portal.
Without an affiliation
- The passenger has to work out alone how to claim.
- Your team tries to help without expertise and loses time.
- Customer-service effort generates no new revenue.
- The agency loses visibility once the problem is reported.
Covered cases
What your agency can refer
Each referral gets an individual eligibility check — and flights from up to 6 years ago may still be claimable, depending on the route.
Delays
Significant delay at the final destination.
Cancellations
Cancelled flight or unexpected change of itinerary.
Missed connections
Connection missed because of a problem on the first leg.
Baggage
Delayed, lost or damaged baggage.
Overbooking
Boarding denied because the flight was overbooked.
Extra expenses
Costs for meals, transport or accommodation.
Commissions
Every referral can turn into results.
When a referred case is completed successfully, you earn a commission — in euros for European cases — under the program terms.
Affiliate view
24/7
Portal access
Up-to-date status
Visible commissions
Centralised tracking
Referral flow
Refer the way that works best for you.
Register the client directly or use your unique link. Our team then contacts the passenger, assesses the case and handles the next steps.
Unique link
Share it by WhatsApp, email or your agency's channels.
Direct registration
Add the referral in the portal and leave the rest to iKlaim.
What we can obtain for the passenger
From rights to strategy: Europe and Brazil side by side.
iKlaim assesses route, distance, assistance provided, losses and evidence to choose the right path for each referred client.
Europe · out-of-court claim
Regulation (EC) 261/2004
For long delays, cancellations or denied boarding, passengers may be entitled to fixed compensation, except in extraordinary circumstances and other exceptions.
€250
Up to 1,500 km
E.g. Madrid → Paris · about 1,050 km
€400
Over 1,500 km within the EU, or 1,500–3,500 km on other routes
E.g. Madrid → Athens · about 2,380 km
€600
Over 3,500 km on covered routes outside the EU
E.g. Madrid → São Paulo · about 8,400 km
Amounts per passenger. Eligibility depends on the case, and compensation may be reduced for some re-routings.
Brazil · flights to or from Brazil
ANAC Resolution No. 400
There is no general table by distance. The outcome depends on the problem, the assistance given, the losses and the evidence.
R$ 12,000
average amount claimed by iKlaim in Brazilian cases
This is the average amount requested, not a promise of results. The amount granted by settlement or judgment may be lower — or nothing — depending on the evidence and the case.
1h
Communication
2h
Meals
4h
Accommodation and transport, where applicable
Delay over 4h, cancellation or missed connection
The passenger can choose between re-routing, a refund or another means of transport, depending on the case.
Denied boarding
ANAC 400 provides immediate compensation of 250 SDR on domestic flights and 500 SDR on international flights, plus the applicable alternatives.
Affiliates portal
Track every referral without losing control.
At affiliates.iklaim.com, you see cases, progress and commissions in one place.
- All cases in one place
- Progress status
- Commissions earned
- Unique referral link
affiliates.iklaim.com
Recent referralsExample
| Passenger / route | Status | Commission |
|---|---|---|
| M. GarcíaMAD → LHR | Completed | Available |
| C. DupontCDG → FCO | In progress | — |
| R. RossiFCO → BCN | Under review | — |
| T. SilvaLIS → GRU | Completed | Available |
Dashboard illustration — fictitious data
FAQ
Frequently asked questions
Who can become an affiliate?+
Travel agencies, independent agents and companies that serve passengers can join the program.
Do I need to know air passenger law?+
No. Your part is to spot the opportunity and make the referral. iKlaim checks eligibility and handles the case.
How do I refer a passenger?+
After registering, you can add the case in the Affiliates portal or share your unique link with the passenger.
How far back can a claim go?+
Depending on the country and the route, flights from up to 6 years ago may still be claimable. Send us the case and we'll check.
When is the commission paid?+
The commission is generated once the case is completed successfully, under the program terms presented to the affiliate.
In which currency is the commission paid?+
Commissions on European cases are paid in euros (EUR); on Brazilian court cases, in Brazilian reais (BRL).
Which flights can be assessed?+
Cases involving flights in Europe and Brazil can be assessed. Eligibility depends on the route, airline, date and circumstances.
Does the agency need to contact the airline?+
No. After the referral, iKlaim handles communication and the case, keeping the affiliate informed through the portal.
Let's grow together.
Your agency already helps clients travel. Now it can also help when the trip goes wrong — and earn revenue from it.
Still have questions?
Prefer to talk before registering?
Write to our affiliate team. You can also get to know iKlaim on our website.